Terms & Conditions
1. IDENTIFICATION OF THE STORE OWNER
These provisions regulate the “Cablelinker” service for the sale of products through its web pages, headquartered at OFFICE NO 12 ON19 FLOOR HO KING COMMERCIAL CENTRE NO 2-16 FA YUEN ST MONGKOK KL and company number 09728887.
These Terms and Conditions are the only terms applicable to the purchase of products through this online store and supersede any others, unless expressly agreed otherwise in writing by the Seller. These Terms and Conditions are important to both you and the Seller as they are designed to create a legally binding agreement that protects your rights as a customer and the Seller’s rights as a business. By placing your order, you declare that you have read and accept these Terms and Conditions without reservation.
These General Terms and Conditions may be modified or supplemented by Special Terms and Conditions applicable to the purchase of specific products. In case of conflict, the provisions of the Special Terms and Conditions shall prevail.
2. SALES METHODS
2.1 Direct sales of products by Cablelinker
Through our Portal, you can purchase products sold directly by Cablelinker. In this case, we act as a direct seller of the products, and your purchase is subject to these Terms and Conditions. Once the order is placed, we will send you a confirmation of receipt and inform you about the shipment of the products. On our Portal, we only sell products in normal consumer quantities; orders for excessive quantities are not processed.
2.2 Sale of ebooks or digital content
Through our portals, you can purchase digital content, such as ebooks. The purchasing process for this content may vary depending on what is specified during the purchase process. Generally, you should select the desired digital content, add it to your cart, and make the payment.
At this point, a checkbox will appear where you will accept that “by checking this box, you acknowledge that once payment is made, the digital content will be downloaded immediately and you will lose the right of withdrawal.” After the download, you will also receive an email with all the purchased and downloaded content.
Regarding the right of withdrawal for this type of product, the aforementioned email will remind you again of the loss of this right, as per clause 6.3.2.
You can find more information in the Frequently Asked Questions (FAQs) section.
3. ORDERS AND PAYMENT METHOD
By placing an order through our Portal, the customer agrees that:
You may use this Portal only to place legally valid orders.
You may not place false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we are authorized to cancel it and inform the competent authorities.
You are required to provide true and accurate information, including email address, postal address and other contact details, and you consent to us using this information to communicate with you when necessary (see our Privacy Policy). If you do not provide all the required data, your order may not be processed correctly and delivery may be delayed.
You guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
All information and forms will always be available on our Portal.
3.1 Delivery time
The maximum delivery time for the products will be 30 calendar days from the date of signing the contract.
If this deadline is exceeded, you can contact us through the “Delivery Time” form available in the FAQs section of the Portal, and we will offer a suitable solution.
If your order has been processed, you can obtain the tracking number by entering the order code and the email address used for the purchase.
If we are unable to meet the delivery date, we will inform you and give you the option to continue with the purchase, setting a new date, or to cancel the order with a full refund of the amount paid.
3.2 Shipment Location
Within an estimated 48–72 hours of placing your order, you will receive an email with tracking information.
The shipping provider may take between 3 and 7 days to activate the online tracking identifier. We ask for your patience if it does not appear on the website immediately.
If you are not at the delivery location, the address is incorrect, or there are other issues, we will contact you to inform you how to pick up your order.
3.3 Customs duties
In some situations, the shipping company or customs authorities may require payment of an additional fee. These taxes are applied randomly, depending on the country, and are beyond our control. Therefore, the customer will be responsible for payment, as Cablelinker does not assume this cost.
We recommend that you make the payment and then contact us through the “Customs Fee” form in the FAQ section of the Portal, attaching proof of payment so that we can assist you.
3.4 Payment methods
All orders are placed online through our shopping websites. Accepted payment methods will be visible during the checkout process.
Please note:
Enter a single phone number, without spaces or dashes.
Fill in all fields of the shipping address (if you cannot fill in any, repeat the city or country).
Check that the payment method has sufficient funds, is enabled for online purchases, the currency is accepted, and the card’s CSV code has been entered correctly.
4. PRODUCTS
4.1 Product Information
Cablelinker is not the manufacturer of the products offered on the Portal. While we strive to ensure that the information published is accurate, packaging or materials may contain different information than that presented, and product components or features may vary.
We recommend that you always read the instructions and manuals included with the product before using it.
4.2 Product withdrawal
We reserve the right to remove any product from our shopping websites or to modify any content at any time. We will not be liable to the customer or to third parties for such removal or modification of products or content.
5. GEOGRAPHIC SCOPE
The products offered through this website will be available in all countries where it is accessible.
6. RIGHT OF WITHDRAWAL
6.1 Order processing and cancellation/modification requests
Due to the high efficiency of our logistics systems, orders begin processing immediately after purchase. For this reason, it is usually not possible to cancel or modify an order after it has been placed.
We recommend that you carefully review your order before finalizing your purchase. If you require urgent assistance, you can consult the frequently asked questions section of our portal, where you will find the forms and resources available to contact our customer service.
6.2 Right of withdrawal
In general terms and in application of the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (General Law of Consumers and Users), consumers and users have the right to freely resolve purchases made remotely.
Therefore, and in accordance with current legislation, we inform you that you may return the product and terminate the contract signed between us, without needing to justify your decision and without any penalty, within 14 calendar days from the receipt of the purchased products or from the moment of contracting the Additional Commercial Guarantee.
Important notice: The products and services on this website are offered by a company based outside the European Union. As such, you may encounter greater difficulties or delays in exercising your 14-day return policy. We ask that you carefully read these terms and conditions to understand all the details.
To exercise this right, you can choose to send us the product directly, properly packaged, new, unused and complete, to the following address:
Office No. 12, 19/F
Ho King Commercial Centre
No. 2–16 Fa Yuen Street
Mong Kok, Kowloon
Hong Kong
Alternatively, submit the RESOLUTION DOCUMENT accessible via the form in the “Return my request” FAQ section available on any Cablelinker website and accessible at all times on the Portal.
The user, as a consumer, will only be liable for any depreciation of the goods resulting from handling that goes beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.
Furthermore, to manage your right of withdrawal, you should take the following into account:
All products must be returned in their original packaging and condition, in perfect condition and protected, avoiding sticking adhesive elements directly to the product or packaging. Otherwise, and within the limits of applicable law, Cablelinker may reject the return.
The products must be shipped without undue delay, within a maximum of 14 days after you have communicated your intention to cancel.
The return shipping costs are the sole responsibility of the buyer. Additionally, since the return address is located in Hong Kong, additional costs may apply to the return (such as taxes or customs duties) depending on the country from which the shipment is made, which will also be the buyer’s responsibility.
The refund will be processed as quickly as possible and within 14 calendar days of exercising the right of withdrawal. We may withhold the refund until we have received the goods or until proof of their return is provided, whichever occurs first.
6.3.1 General exceptions to the right of withdrawal
The right of withdrawal will not apply in the following cases, according to article 103 of the General Law for Consumers and Users:
Provision of services fully executed, with the express prior consent of the consumer and acknowledgment of the loss of rights.
Supply of goods or services subject to market fluctuations beyond the trader’s control.
Custom-made or clearly personalized goods.
Goods that are susceptible to deterioration or rapid obsolescence.
Sealed goods that are not suitable for return for health or hygiene reasons and that have been opened after delivery.
Goods that have become inseparably mixed with other goods after delivery.
Alcoholic beverages whose price was agreed upon at the time of the contract and whose delivery cannot occur before 30 days, and whose actual value depends on market fluctuations beyond the trader’s control.
Contracts in which the consumer has requested a visit for urgent repair or maintenance; in this case, the right of withdrawal does not apply to additional services or goods other than the necessary replacement parts.
Sealed audio or video recordings or sealed computer programs that have been opened after delivery.
Newspapers, periodicals or magazines, excluding subscriptions.
Contracts awarded at public auctions.
Accommodation services for non-residential purposes, transportation of goods, vehicle rental, food or leisure, if a specific date or period of execution is foreseen.
Digital content not provided on physical media, when performance has begun with the express consent of the consumer and acknowledgment of the loss of the right of withdrawal.
For clarification purposes: the execution of a service (e.g., delivery) or the acquisition of digital content is considered complete when we provide the first access to the service or content, which occurs immediately after the purchase.
6.3.2 Right of withdrawal for “ebook” or “digital content” products
When purchasing an ebook or other digital content, once the download has begun, you acknowledge that this constitutes the immediate execution of the service and implies the loss of your right to withdraw from the purchase.
This is confirmed by checking the box at checkout and will also be indicated in the download confirmation email.
6.3.3 Cancellation of the additional premium protection service during transport
In the case of this additional service, if you exercise your right of withdrawal, part of the service may have already been provided.
If the service has already begun before you change your mind, you will only be entitled to a refund proportional to the portion of the service actually received. For example, if you received coverage for three days before you changed your mind, you will be refunded the total amount minus the cost of those three days.
When you purchase this service, you will be explicitly informed of this condition and will receive email confirmation after the purchase.
7. WARRANTY FOR PRODUCTS AND ADDITIONAL SERVICES
Cablelinker offers a legal warranty service in accordance with applicable legislation. In addition, it offers the option to purchase an additional commercial warranty service (“commercial warranty”), as described below.
7.1 What is a legal guarantee?
Liability for product non-conformity is governed by articles 114 et seq. of Decree-Law No. 1/2007. This guarantee protects the consumer when products do not conform to the purchase and sale contract: they do not work from the start, they do not correspond to the description, they are not suitable for normal use, or they do not perform as promised by the seller.
The legal guarantee applies only to consumers, that is, to those who purchase products for non-professional use.
7.1.1 Rights conferred by legal guarantee
If a product has a defect covered by the legal warranty, the consumer has the right to demand repair or replacement from the seller free of charge. The consumer may also request a price reduction or termination of the contract if:
Repair or replacement is impossible or disproportionate.
The seller failed to carry out the repair or replacement within a reasonable timeframe.
Repair or replacement may cause significant inconvenience to the consumer.
7.1.2 Duration and execution of the legal guarantee
Cablelinker products are covered by a three (3) year legal warranty from the date of delivery. The consumer must report any defect within two months of its discovery.
During the first two years, any non-conformity is presumed to have existed at the time of delivery, unless proven otherwise.
The legal warranty for products sold directly by Cablelinker is provided by Cablelinker itself.
Cablelinker will provide assistance through its customer service to manage any applicable warranty.
7.2 Additional Commercial Guarantee (“ACG”)
Cablelinker offers the possibility of contracting an additional commercial guarantee, optional and without prejudice to the legal guarantee. This can be contracted for a period of one (1) or two (2) years.
7.2.1 GCA Coverage
GCA covers repair or replacement for product wear and tear not attributable to improper use. The consumer will be entitled to a single replacement or repair for each twelve (12) month period.
Coverage includes:
“Express” replacement with accelerated processing.
Compensation with an equal or superior model in case of stock shortage.
Replacement of worn-out accessories in technological products, watches or textiles, or replacement of the entire product.
7.2.2 Exclusions
Excluded are:
Improper use or use contrary to instructions.
Intentional or malicious damage.
Loss, theft, or robbery.
Cosmetic damage to technological products or smartwatches (scratches, dents, corrosion, damaged screen without affecting functionality).
Accidental damage (falls, impacts).
Failures caused by malware or updates.
Accessories not included in the initial purchase or incompatible.
Costs related to product recall by the manufacturer.
7.3 Additional premium protection service during transport
This service is voluntary and improves the management of shipments and incidents, without in any case limiting the legal rights of the consumer.
Coverage includes:
Priority handling of complaints.
Priority service with resolution in less than 48 business hours.
Enhanced monitoring with personalized notifications.
Direct management with the transportation company.
The exceptions in clause 6.3.3 apply.
8. POLICY FOR UNDELIVERED OR UNCLAIMED ORDERS
8.1 Deliveries failed for reasons beyond the seller’s control.
If an order cannot be delivered for reasons not attributable to Cablelinker or its suppliers (incorrect address, repeated absence of the recipient, failure to collect), an attempt will be made to contact the customer. If contact is successful, an alternative solution will be proposed.
8.2 Customer inactivity or lack of response
If there is no response after 30 days from the first attempt to contact you, the order will be considered abandoned, with no right to a refund or automatic reshipment.
8.3 Product Storage
The order will be stored for a maximum period of 90 calendar days from the first delivery attempt. After this period, without express notification from the customer, it will be considered waived and may be destroyed or used for other purposes without any right to compensation.
8.4 Subsequent complaints
The customer may file a complaint, but if the failure to deliver or collect is due to their inactivity, the seller will assess the case individually and may refuse a refund or reshipment.
9. RESPONSIBILITY
When the customer acts as a consumer, their rights under the General Law for the Protection of Consumers and Users will prevail.
Within legal limits, Cablelinker will not be liable for:
Losses not attributable to your own default.
Business losses (lost profits, loss of revenue).
Indirect or unreasonably foreseeable losses.
Nothing in this provision limits Cablelinker’s liability in the event of death or personal injury caused by negligence or willful misconduct.
We assume no responsibility for non-conformities resulting from circumstances beyond our reasonable control.
The product risk is transferred to the customer at the time of physical delivery.
10. PRICE
The price will be as indicated on each Cablelinker website at the time of purchase.
Prices include taxes. Shipping costs will be charged as indicated during the checkout process.
The customer agrees to receive electronic invoices in PDF format.
11. WRITTEN COMMUNICATIONS
Certain communications must be in writing. The client agrees that we may communicate with them electronically (email, SMS, or portal notifications).
For contractual purposes, these communications satisfy the legal requirement of being in writing.
12. RIGHT TO MODIFY THESE CONDITIONS
Cablelinker reserves the right to modify these Terms and Conditions at any time. The terms and conditions in effect at the time each order is placed will apply.
13. LOCATION FOR SUBMITTING COMPLAINTS
Customers can file complaints by contacting us at the following address: OFFICE NO 12 ON19 FLOOR HO KING COMMERCIAL CENTRE NO 2-16 FA YUEN ST MONGKOK KL.
14. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong.
The parties expressly waive any other jurisdiction and irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
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